FAQ’s

SHIPPING POLICY

We offer free shipping on all orders over HKD 2000 for Macau, Hong Kong and Mainland China. For the rest of the world we offer free shipping on all orders above HKD5000.

We offer paid rates on SF Express for overseas shipping. These are calculated rates at checkout. Your order will ship the same day if received by 12am on a weekday.

Duties and taxes are NOT included in the total at checkout. They are determined by the customs agency of your destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. 

PAYMETNS

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorization. We will then acknowledge your order by email.

HKD is our currency for settlement

Yes, we accept the credit card including MasterCard and Visa.

We do not offer refund, return and exchanges for any jewelry once it is sold and shipped. However, if an item you have received is damaged please inform us within 24 hours of delivery to arrange for a replacement to be sent, bare in mind that every piece of our resin is unique, therefore the pattern within may not be the same.

STORES

Not at the moment.  If any update, we will updated in the website.

JEWELERY CARE

  1. Please keep jewelry in its air-tight jewelry box or wrapped away in a drawer. 
  2. Avoid direct contact with perfume, body lotions or other chemicals. This will cause the jewelry that is plated to tarnish. 
  3. Do not immerse jewelry in water – remove jewelry when bathing, showering or swimming. 
  4. Do not sleeping wearing your jewelry.

Clean the pieces after use and occasionally. Wipe them with clean cloth to remove any residues. 

MATERIALS

Gold plated jewelry will be tarnished over time and resin is a material that will turn yellow gradually.

Contact

Still have questions?