TERMS OF SERVICES
Thank you for visiting CHÍ CHÍ JEWELRY DESIGN’s (“CHÍ CHÍ”, “we” or “us”) website(s) (https://chichijewelry.com, the “Site”). Your use of the Website is governed by these terms and conditions of service (“Terms of Services”). Please read these Terms of Services carefully before using the Website or the App. By using the Website or any part of them, you agree that you have read these Terms of Services and that you accept and agree to be bound by them.
We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. In using the Site, you are responsible for: (i) safeguarding any passwords used to access your account and our Services, and (ii) all use of our Services under your account. Please take reasonable care in protecting access to your account from any unauthorized use. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.
2. INTELLECTUAL PROPERTY
All Content (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of CHÍ CHÍ and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized CHÍ CHÍ and/or its third-party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization of CHÍ CHÍ. Any such unauthorized actions may result in civil consequences or criminal penalties. CHÍ CHÍ reserves the right to withdraw or amend any item of the Services without notice. We shall not be liable if for any reason the Site is unavailable at any time and for any period.
3. THIRD PARTY LINKS
The Site may include links to other websites or resources that are not operated or prepared by CHÍ CHÍ. We have no control over such sites and resources and we will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
4. PRODUCT DESCRIPTIONS
CHÍ CHÍ will endeavor to ensure that the Content and the product descriptions on the Site are as accurate and complete as possible. We however do not warrant that “Content” and product descriptions are accurate, complete, current or error-free. Please contact us if you feel a product offered by CHÍ CHÍ is not as described.
5. ELIGIBILITY TO PURCHASE
In order to place orders with us, you must meet our conditions of eligibility:
• Providing personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on the Site).
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
Prices are shown on the Site in Hong Kong Dollars (HKD). Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction. We are not responsible for any charges incurred by your issuing banks, credit cards or any online payments.
We accept payments made by Visa, MasterCard and stripe, as well as payments by bank deposit.
By placing an order using one of the above Credit card and online payment methods, you confirm that the Credit card(s) or stripe account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to CHÍ CHÍ, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure. If you have registered an account on the Site and have decided to save your card details with us, your details will be fully encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
8. CUSTOMS DUTIES AND TAXES
All prices are exclusive of all taxes and duties applied in countries outside of Macau. As recipients, you shall liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival.
9. ACCEPTANCE OF YOUR ORDER
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and CHI CHI will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Macau SAR and are written in English.
CHÍ CHÍ reserves its right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
1. The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items.
2. We identify a pricing or product description error.
3. We are unable to obtain authorization for payment.
4. You do not meet the eligibility criteria to purchase as set out in this TOS.
Our Customer Service team will contact you as soon as possible if there are any problems with your order.
10. DELIVERY AND COLLECTIONS
You can choose to pick up in a smart cabinet or in person when you place your order online. CHÍ CHÍ’s teams will contact you for discussing pick up issues.
CHÍ CHÍ insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by CHÍ CHÍ. You also accept the associated transfer of responsibility in the same way. CHÍ CHÍ reserves the right to update its delivery policy at its sole discretion without prior notice.
11. COLOR DIFFERENCE
Product images are for illustrative purposes only and may differ from actual products due to lighting effects and differences in devices. If there is any discrepancy between the color of product images and actual products, actual products shall prevail.
12. YOUR RIGHTS
Nothing in the Terms of Services is intended to affect your rights under the Law in Macau SAR.
Views expressed in any media by the designers, companies or third parties, whose products are sold on the Site or with whom we are associated, are their own. CHÍ CHÍ takes no responsibility for any such views as they do not necessarily reflect ours. CHÍ CHÍ does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, CHÍ CHÍ will always do its best to aim at maintaining its Services but will not be responsible for failing to meet any obligations in this Terms of Services.
14. INDEMNITY AND WAIVER
At our request, you agree to compensate us fully and hold us, CHÍ CHÍ (including its officers, directors, agents, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Services by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
If you breach the Terms of Services and we take no action against you, it is no waiver for us to exercise our rights and remedies in any other situation where you breach the Terms of Services.
We have our complaint handling procedure that we will use to try to resolve any disputes when they first arise. Please contact us for any order-related complaints or comments.
16. GOVERNING LAW AND JURISDICTION
The Terms of Services, together with all our policies and procedures, are governed by and construed in accordance with Macau SAR law. The relevant courts of Macau SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Services.
17. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com